Issue/Question
- User cannot log into J1Web Advising website
Environment
- J1Web (Jenzabar)
User Role
- Faculty/Staff
Cause
- Entering incorrect login format
Resolution
- The proper link for J1Web Advising is
https://jenzabar1.usa.edu/J1Web
- The login uses single sign on from AD. You will not see an OKTA login screen. The user ID for the login CANNOT be the full email address. You must use just the 'username' part of your email.
Username: AD username (no '@usa.edu')
Password: AD password
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