Guide - Packback Support

Issue/Question

• I have a question on Packback.
• I have an issue with Packback.

Environment

• Blackboard Learn (Original Course View)

User Role

•  Student

Cause

• No specific cause.

Resolution

• Packback is a tool integrated within Blackboard. All support for Packback is handled by their team. Members of the USAHS team do not have administrative privileges in the software.
• It is good to start by contacting the instructor to let them know.
• How to Get Help from the Packback Team:
  • If you have any questions or concerns about Packback throughout the semester, please read their FAQ at help.packback.co
  • If you need more help, contact their customer support team directly at help@packback.co
  • For a brief introduction to Packback Questions and why we are using it in class, watch this video: https://www.youtube.com/watch?v=OV7QmikrD68