Respondus Lockdown Browser Error message: Unable to continue

Issue/Question

  • A student is unable to get into an exam due to settings within the exam
  • Error message stating title exam issue
  • An error where the exam needs to indicate webcam settings.

Environment

  • Respondus Lockdown Browser

User Role

  • Faculty
  • Students

Cause

  • Error message: Unable to continue – Exam title states a webcam must be used, but exam settings don’t indicate its selected.

Resolution

  • Ask your instructor to go to the “Lockdown Browser Dashboard” for this course and check settings for this exam.
  • Exams using Monitoring/webcam must state (**Webcam**) in the exam title.
  • If Respondus Monitor is not meant to be enabled for the quiz, make sure that the word "webcam" does not appear anywhere in the quiz title.
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