Try it!
Start 1:1 or group chats to collaborate with a smaller group or to talk privately, and pin chats for quick access.
Start a chat
In Chats, you can have 1:1 or group chats with people.
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Select New chat
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Type the name of the person or people you want to contact.
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Select the down arrow to add a name to your chat group.
Make video and audio calls from a chat
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Select Video call
or Audio call 
to call someone directly from a chat.
Pin a chat
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To pin a chat, select More options > Pin. The chat appears in the Pinned list.
Note: You can pin up to 15 chats.
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To unpin a chat, select More options > Unpin.
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Hide, mute, or pin a chat in Teams
Try it!
Start 1:1 or group calls with anyone in your organization — no matter where you are in Microsoft Teams.
Start calls
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Select Audio call or Video call to start a call from a chat.
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In the command box, type "/call" and choose the person you'd like to reach.
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Hover over someone's profile photo anywhere in Teams, and select Audio call from their contact card.
Dial an outside number
Note: If your organization has an Enterprise Voice or Business Voice license, you can call anyone from Teams even if they're not using it.
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Select Calls.
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Select Dial a number to call any number — even if they're not using Teams.
View history and listen to voicemails
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Select History to view missed calls.
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Select Voicemail to listen to a voicemail, and then select More actions > Call back to return someone's call.
Want more?
Try it!
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While you can't delete an entire chat, you can hide a chat from your chat list if it's not relevant to you anymore. Select the chat you want to hide, then More options > Hide.
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If you need to backtrack and delete something you just sent, go to the message and select More options
> Delete.
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Hide, mute, or pin a chat in Teams
Try it!
Add a delegate to answer or make calls on your behalf in Microsoft Teams.
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Select your profile photo.
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Select Settings > General, and then select Manage delegates.
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Select Your delegates and type the person's name.
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Choose which permissions to give them, and then select Add.
Your delegate gets notified about their new status.
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Under Calls, select Forward my Calls > My delegates to manage your permissions and make sure your calls go to all your delegates.
Want more?
Share a phone line with a delegate
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