FAQ - Update PIN for Ring Central Voicemail

Issue/Question

• User wants to change PIN to access voicemail.

User Role

• Employee

Resolution

1. Log in to the RingCentral online account
2. Navigate to the user extension settings following the steps below depending on your access profile:
   • Admin: Go to the Admin Portal > Users > User List > Users with Extensions, then select the extension to configure
   • User: Go to Settings
3. Go to User Details > General, then click Change Password
4. Enter your current password, then click Next
5. Click the Change PIN tab
6. Enter the new PIN, then re-enter it on the space provided to confirm. Ensure that you meet the given criteria:
   • Only digits
   • No sequential (ex. 1234, 7890)
   • No repeating (ex. 222, 050505)
   • No account Information (ex. extension number, phone number)
   • Length should be 6-10 digits
7. Click Save