Issue/Question
- User wants to change PIN to access voicemail.
User Role
- Employee
Resolution
- Log in to the RingCentral online account
- Navigate to the user extension settings following the steps below depending on your access profile:
- Admin: Go to the Admin Portal > Users > User List > Users with Extensions, then select the extension to configure
- User: Go to Settings
- Go to User Details > General, then click Change Password
- Enter your current password, then click Next
- Click the Change PIN tab
- Enter the new PIN, then re-enter it on the space provided to confirm. Ensure that you meet the given criteria:
- Only digits
- No sequential (ex. 1234, 7890)
- No repeating (ex. 222, 050505)
- No account Information (ex. extension number, phone number)
- Length should be 6-10 digits
- Click Save
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