FAQ - Update PIN for Ring Central Voicemail


  • User wants to change PIN to access voicemail.

User Role

  • Employee


  1. Log in to the RingCentral online account
  2. Navigate to the user extension settings following the steps below depending on your access profile:
    • Admin: Go to the Admin Portal > Users > User List > Users with Extensions, then select the extension to configure
    • User: Go to Settings
  3. Go to User Details > General, then click Change Password
  4. Enter your current password, then click Next
  5. Click the Change PIN tab
  6. Enter the new PIN, then re-enter it on the space provided to confirm. Ensure that you meet the given criteria:
    • Only digits
    • No sequential (ex. 1234, 7890)
    • No repeating (ex. 222, 050505)
    • No account Information (ex. extension number, phone number)
    • Length should be 6-10 digits
  7. Click Save
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