Sharing Contact Groups

Issue/Question

• "How do I share the Contact Group with members I have added?"
• "Other members cannot see the Contact Group I have added them to."
• "The Contact Group I have been added to does not appear when I search for it."

Environment

• Outlook

User Role

• Employees

Cause

• Contact Groups are created independently of the Offline Global Address List, and the Creator/Owner must share the group with the added members. 

Resolution

You can send a contact group to others by including it in a message. The recipient can save it in their Contacts folder under the People tab.

• Sending a Contact Group

  1. Open a new email message.

  2. Select People from the navigation bar.
      

  3. Find the Contact Group, right-click, and select "Copy".
     
     
     

  4. Right-click and select "Paste". The Contact Group will appear above the body of the email message as a card.
     
  5. Add all members you have added to the Contact Group in the email message.

  6. Send the message.

      

      

  Saving a Contact Group from Email

  Option 1

  1. Open the Contact Group invitation email, right-click the Contact Group card and select "Copy".
     

  2. Select the People tab and use CTRL+V to paste the copied Contact Group. The Contact Group will appear in the People tab.
     

  Option 2

  1. Open the Contact Group invitation email. Select and hold the Contact Group.
  2. Drag the Contact Group to the People tab and drop the Contact group on the icon.
     
  3. Verify in the People tab that the Contact Group is present.