Issue/Question
- I am receiving the following stop sign error when trying to access the Respondus Lockdown Browser Dashboard. "Unexpected Error. Please contact the system administrator." Looks as follows:
Environment
- Blackboard Learn Ultra
User Role
- Student/Faculty
Cause
- This error appears if there is an emoji/emote/image in a gradebook item name.
Resolution
- Remove the emoji/emote/image from the gradebook item name. Full guide can be found here: https://support.respondus.com/hc/en-us/articles/4409595505947?input_string=stop+sign+unexpected+error
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