Guides

• Study Room AirMedia Connection Guide
• CART iPad Operation
• How to Install Microsoft Office from Okta Portal
• Guide - Artificial Intelligence information for Students
• Mendeley Cite
• How to upload a video file to My Media on Blackboard

USAHS Email

• Add a USAHS Email to an iPhone or iPad
• Adding Outlook to Android and iOS devices
• Guide - How to forward your USAHS email
• Guide - Outlook menu is collapsed
• Perspective Student Credentials email

USAHS Wifi

• Finding your MAC Address
• Guide - How to Forget a WiFi Network on Windows 10/11
• Guide - How to Connect to USA WiFi
• Guide - How to Forget a Wifi Network on an iPad/iPhone

Microsoft 365

• Alumni Access to Office 365
• Blackboard - Cannot Open Word Document on MAC - User Does Not Have Access Privileges
• Embedding Videos into a PowerPoint
• FAQ - Outlook Mail for Windows
• Guide - Excel for Windows
• Guide - How to add a file to OneNote

MyUSA

• ★ Guide - How to register for classes
• MyUSA Portal – Unable to submit contact information form

Blackboard

• "Report a Course Content Issue" Button in Blackboard
• Blackboard - Ally Alternative Formats
• Blackboard - Calendar Share
• Blackboard - File Too Large to Upload
• Blackboard - How to Submit a Video For An Assignment or Discussion Board (Kaltura)
• Blackboard - Mobile App

Frequently Asked Questions

• ★ FAQ - How to download Respondus Lockdown
• ★ FAQ - How to log into Blackboard
• ★ FAQ - LockDown Browser® and Respondus Monitor®
• ★ Guide - How to Download Office 365
• ★ Okta Multi-Factor Authentication (MFA)
• Articulate (Rise 360) Support

Blackboard Ultra - Faculty

• Blackboard - Accessing Training and Development Manager
• Blackboard - Copy a Rubric
• Blackboard - How to Download Student Submissions – Various Ways
• Blackboard Attendance for Faculty
• Guide - Blackboard - Respondus: Stop Sign Error
• How to - Allow iPads Lockdown

IT Security

• ★ What is phishing

Working Remote

• Guide - How to create a signature in Adobe
• Guide - How to use Outlook for iOS

FAQ

• ★ How to Send Sensitive Data with MS Outlook Using Encryption
• Clickshare Video Conferencing Guide
• LIRN – Update Expired Links for LIRN Databases
• Connecting to the VPN
• Study Room AirMedia Connection Guide
• Accessing Egencia Travel Booking

AV

• Study Room AirMedia Connection Guide

Help Desk

Get Help

• ★ Password Support Center
• Ways to get IT help!